What to do if you need help

Our goal at the Amazon Basin is to make a safe and comfortable environment for those who value team play, honesty, and courtesy.  Unfortunately, there are times when people who do not agree with our values attempt to play in our games.  If you are the victim of one of these people, please let us know.  The Amazon Basin takes seriously our stance of "equal protection under the law"; everyone who plays in our games has the right to a courteous and pleasant gaming experience, whether it is your very first Basin game, or whether you have been playing with us for years.

The principles of Amazon Basin gameplay can be summarized as follows:

1. Be Friendly. Do not directly or indirectly attack other players.
2. Play Fair. The use of hacks, cheats, or illegal items is forbidden.
3. Share Drops. All item drops belong to the entire group, to be distributed fairly.
4. Be Courteous. Refrain from inappropriate language, insults, and harassment.
5. Come to Play. Basin games are primarily for team play - not trading, muling, or rushing.

Everyone is expected to abide by these principles, which we can and do enforce. If in doubt, ask an Amazon Basin Member about what they mean.
And remember - do not distribute passwords to our games - doing so will have serious consequences!

Problem Behaviors

The following behaviors are those that we deem to be demeaning, dangerous or unfair to players, or which compromise the security of our games.  Should you note any of the following behaviors in any Amazon Basin game, we urge you to let us know immediately:

• Hostiling and PK’ing in non-dueling games.
• Muling without permission in an AB game. The official AB rule on muling is as follows:
  
  

  If you wish to transfer in an open AB game with characters not currently in the game, you are required to:

  • Obtain explicit permission of all players already in the game before starting to transfer. Explicit permission is only given if every player in the game has actively said, "yes."
  • Obtain explicit permission from new players as they arrive before continuing to transfer. If permission is denied by a newcomer, you are allowed to re-enter the game with one other character to retrieve your items, prior to returning with your playing character.
  • Neither transfer when permission has not been explicitly given, nor question the choice of those who do not give permission.
  
  Please see the Amazon Basin Muling Policy if you have any questions.
  
• Revealing the WeaselTech password to anyone.
• Stealing items from AB games.
• The use of hacks and cheats.  Note: the Foxbat lag reducer is currently tolerated in Amazon Basin games.
• The use of racist or bigoted language when chatting in games.

In addition, there may be other behaviors which make you uncomfortable, or which you deem unpleasant.  We urge you to discuss any such behaviors with your teammates when they happen.  Should your request be refused or treated rudely, please let us know, so that we can address your concerns.  Such behaviors might include (but are not limited to):

• Begging for items.
• Opening evil urns, seals, or initiating other potentially dangerous actions when people aren't ready for the battle.
• Players flaming other players.
• Refusing requests to slow down in dangerous areas.
• Repeated requests from another player that you cheese his/her character.
• Stealing quests if you are in the same area and wish to participate.
• Swearing.

Contacting Us

Should you need to contact us, please rest assured that you will be treated with respect, and you will not suffer any repercussions.  In fact, we are always receptive to reports of problems in our games, forum, and channel so that they can be fixed, no matter who might be causing the problem. In the event that you need to contact us, please do the following:

1. Get the offender’s character/account name.  The quickest way is to pull up the player screen by using the "P" hotkey, and then left-click the "squelch" button for the character.  (This is the icon of the ear next to the player’s name).  That puts a blue-text message on your screen giving the account and character names.  Be sure that you press the "squelch" button again to "unsquelch" the character if you wish to hear further dialogue.
2. Get screenshots by pressing the "Print Screen" button.  This will create a screenshot in your Diablo II directory.  Examples of good things to include in screenshots are dialogue between characters (by pressing the "M" key, you can bring up the message log) and the account names as described above.  Screenshots are the best proof of what happened.  Please provide them if at all possible.
3. Whisper the channel moderator if there is a serious problem, such as PK’ing, stealing, or a clear password violation.  To do this, type "/w *theamazonbasin ".  If possible, please include offense, game name, the bnet account, and the forum name of the perpetrator.  An example message might be, "PK attempt in abasinhcnm; account name xxx, forum name yyy".  If you receive no answer from your whisper to the channel moderator, ask in the "op theamazon-basin" channel for help from an Amazon Basin Member (ABM).  Any ABM in the channel should be able to help you.
4. If the problem is not serious, go to the forums and PM any member of the moderating team.

In conclusion, we would like to say that we are pleased that you have chosen to game with us.  We hope that your stay with us is fun and enjoyable.

Welcome to the Amazon Basin.